Which action is not part of check-in steps?

Which action is not part of check-in steps?

• A. Greet the client
• B. Review services and contact info
• C. Present invoice
• D. Verify vaccines are current

Answer: (C)

Check-in is the intake phase where you set up the appointment and gather or confirm essential information before the grooming begins. It includes greeting the client so they feel welcomed, reviewing the requested services and confirming the contact details, and verifying that vaccines or other required records are current to keep everyone safe. Presenting an invoice, on the other hand, is a billing task tied to payment after the service is completed, which happens at checkout—not during check-in. That’s why presenting the invoice is not part of the check-in steps.

Check-in is the intake phase where you set up the appointment and gather or confirm essential information before the grooming begins. It includes greeting the client so they feel welcomed, reviewing the requested services and confirming the contact details, and verifying that vaccines or other required records are current to keep everyone safe. Presenting an invoice, on the other hand, is a billing task tied to payment after the service is completed, which happens at checkout—not during check-in. That’s why presenting the invoice is not part of the check-in steps.